Clean, Safe and Resilient
Introduction
Ensuring the area is safe, well managed and resilient through our dedicated street management, effective communications and facilitated local networks.
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Our Operations and Street Teams play a central role in maintaining a safe, welcoming and well-managed area. Working in close partnership with the Police, Westminster City Council, local property managers, businesses and the wider community, the Street Team provides a visible seven-day-a-week presence that supports both day-to-day operations and longer-term place management. Part-funded by The Portman Estate, the Team monitors the area through daily patrols, regular engagement with businesses and stakeholders, and ongoing liaison with Council and Police neighbourhood teams.
Alongside our Operations Team, they gather evidence, share intelligence and report issues to relevant bodies across a wide range of concerns. This work not only supports responses to individual incidents, but also informs wider operational and enforcement activity. Evidence gathered by the Teams has supported action such as banning orders for persistent offenders, and contributed to discussions about the location and management of e-bike parking and the deployment of CCTV cameras, helping partners to target resources where they can have the greatest impact. The area is now supported by 14 CCTV cameras, strengthening monitoring and providing an important tool for prevention, investigation and enforcement.
This collaborative approach enables partners to identify emerging concerns, build a stronger evidence base for enforcement action where appropriate, and support the delivery of safer, cleaner and more resilient streets. During the winter months, we were also successful in securing funding for additional security patrols through Councillor ward allocations, strengthening the visible security presence in the area.
We work closely with our funded outreach service, delivered by The Passage, with outreach workers liaising closely with the Street Team to identify and support vulnerable individuals and facilitate referrals to appropriate services.
We also continue to strengthen the area’s resilience by acting as a conduit between businesses, the Council, Police and other key agencies during incidents, ensuring information is shared quickly and responses are well coordinated. Through our membership of the West End Security Group, we have access to the latest policing guidance, intelligence and best practice, helping businesses to remain informed and prepared. We also support preparedness through activities such as annual exercises and training, helping businesses understand their role and respond effectively when incidents occur.
Objectives:
- To ensure the area is clean, attractive and well maintained for workers, residents and visitors
- To improve the safety and security of the area
- To ensure a caring and balanced approach to street management
- To enhance the resilience of the area and its businesses to security related incidents
Delivery Highlights:
- 2,200+ Street Team business visits
- 2,000+ Anti-social behaviour reports submitted
- 1,500 Environmental reports submitted
- 4,000 Public space cleaned
- 30+ Joint patrols with Police and Westminster Council
- 88% Annual survey respondents agree area is well-maintained
- 26 New members signed up to Alert crime-reporting platform
- 100+ Outreach patrols
- 80% Member businesses receive security communications
Plans for 2026-2027
✦ Form a new Security Tasking Group, made up of local security representatives to focus on security-related issues impacting the area.
✦ Deliver more phone and bike marking sessions plus personal safety awareness-raising activities.