Looking after the quarter

Area Management

Our street management activities ensure the Quarter is safe, clean and well-looked after.

Street Management

Our Street Team operate across the whole of the Baker Street Quarter area, providing street safety reassurance and an effective deterrent to anti-social behaviour and crime, acting as the eyes and ears for the Police, gathering vital evidence to support their work to enforce against those causing problems.

The Team also monitor the street environment, reporting and following-up on matters such as potholes, broken street lighting, litter and fly tipping, working with the Council as well as our Smarter Recycling waste collection service and our cleansing provision. The reporting system used by the team links to our baseline agreement with Westminster City Council – our legal agreement that sets out the minimum service standards to be delivered by the Council – and maps the area’s hotspots to ensure we target our actions effectively.

Contact the Street Team here.


The Street Team works closely with our outreach service, The Passage, who offer support to those sleeping rough and ensure that they are able to access the help and resources that they need.

Communications Network

Our network facilitates swift communication between our Street Team and security teams at businesses across the Quarter, sharing real-time information on matters of concern to create an effective and invaluable network across the area and collating intelligence to inform the Police and Council. This network is further enhanced by regular interactions and intelligence sharing between neighbouring street safety teams and regular meetings with the local Police and the Council. More information can be found on our Security and Resilience page.

Our weekly security and operations briefing features details of forthcoming street works as well as events and protests of note that may impact business operations across the area. If you would like to receive this mailout, please get in touch with us here.

View the list of planned street works sent to us by the council here.  Note there may be additional emergency works for which we may not get advance notice.

Additional Cleaning

We fund regular street and pavement cleansing, in addition to that provided the Council, to tackle problem areas and grot spots. If you notice an area that you think could do with a bit of a scrub, let us know here.

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